Resort Policies
Accommodation Reservations Policy
Reservation Office Contact Details
Name: Ashwini Lata
Title: Reservations Agent
Email: [email protected]
Phone: +679 8913499
All bookings to be made in writing via email on [email protected]
- All changes to reservations must also be made in writing and confirmed by Yatule Resort & Spa
- Last minute bookings must be confirmed with a faxed copy of the voucher or e-documentation prior to client’s arrival to guarantee the reservation.
- All reservations MUST contain the following information:
- Client names
- Arrival & departure dates for Fiji
- International arrival & departure flights
- Bure category
- Booking code if a special rate is used.
2024/25 Cancellations & No-Show Policy
- Cancellations must be made in writing. Yatule Resort & Spa will acknowledge receipt of the cancellation in writing. If the wholesaler does not receive a cancellation confirmation from Yatule Resort & Spa it will be considered that no such cancellation has been received and the wholesaler will be charged accordingly
- Cancellations received outside 30 days prior to arrival, no charge.
- Cancellations 21-30 days of arrival, a 1-night fee of room type booked applies.
- Cancellations 14-21 days of arrival, a 50% fee of full stay of room type booked applies.
- Cancellations 7-14 days of arrival, a 100% fee of full stay of room type booked applies.
- No shows and non- arrivals and early departures will be subject to 100% penalty.
Check In – Check Out Times
Check-in time: 2.00 pm
Check – out time: 10.00 am
Early Check In (ECI).
Early check-in request is subject to availability on the day of arrival. To guarantee an early check-in, a full night’s pre-registration charge applies.
Late Check Out (LCO).
If a LCO is required, this must be requested at time of booking. A fee of 50% of the daily room rate applies for departures between 11.00 am and 6.00 pm. Departures after 6.00 pm 100% of the daily room rate applies.
